TYPES OF PERSONAL DATA WE PROCESS
We may collect and process, whether or not on our own behalf or on behalf of one or more educational institutions, the following categories of personal information:
For example, we may record your name, email address, gender, date of birth, nationality, country of residence, education history, achievements, or language test scores. If you opt to use our Best Fit tool, we may also record your work experience and funding situation.
Your contact details may include: your address, telephone number, and email address. When you create a personal account or register for a service, we may also record your sign-in details and other information you provide when you create your personal account or fill in a registration form.
When you send us an email, or chat with us online or via social media, we save your correspondence with us.
When you visit our Website or use our services, we may register your IP address, browser type, operating system, referring website, web-browsing behaviour.
We may receive an automatic notification when you open (or open a link from) a newsletter.
You may also choose to share information with us. For example, when you leave a comment for us on Facebook, fill out a survey, submit a contact or application form, leave a review or submit an entry for a contest or scholarship, you have opted to share personal information with us.
How we collect your data
EDUportal collects personal information in a number of ways. Information is obtained, for example, when you visit our Website, register on our Website, communicate with us via social media, or subscribe to our newsletter.
We may also receive personal information from associated educational institutions, subsidiaries, partners, or other service providers.
We collect some information by accessing your publicly available data, such as your Facebook or Linkedin public profile.
Purposes of processing your data
We process personal information for the following purposes:
Providing services to you
Studyportals processes personal data to provide our services. For example, personal data is processed so, for example:
For these purposes, EDUportal processes the following personal data: name, digital contact details, demographic information, shortlisted programmes, disciplines and countries of interest, funding situation, preferred start period, previous education information, work experience.
EDUportal is allowed to process personal data for these purposes for pursuing its own legitimate interest or those of the educational institutions; with the legitimate interest being to allow EDUportal to provide the best service it is able to, in order to align you with the educational institutions of your choice.
To communicate with you
EDUportal processes contact details to communicate with you, answer your questions, or handle your complaints. This applies to both students and (potential) clients/customers/partners.
For this purpose, EDUportal processes the following personal data: communication history, name, digital contact details, message. For (potential) clients, the following data is also processed: phone number, employer, country.
EDUportal is allowed to process personal data for this purpose to pursue its own legitimate interests or those of the educational institutions; with the legitimate interest being EDUportal to be able to communicate with you for providing the best service it can to align you with the educational institutions and other service providers of your choice. Especially, the legitimate interest services are that EDUportal, an educational institution or other service provider concerned can respond in an effective and timely manner to any questions or complaint you might have.
For processing student applications for specific universities
EDUportal processes personal information to enable students to apply for specific universities through EDUportal rather than through the university website. For this processing of your personal data information, EDUportal will act as a mere processor processing your information on behalf of the educational institution concerned.
For this purpose, EDUportal processes the following personal data on behalf of the educational institution: name, digital contact details, analogue contact details, passport, educational transcripts, CV, various credentials (e.g. English language proficiency), demographic information, shortlisted programmes, disciplines and countries of interest, funding situation, preferred start period, previous education information, work experience.
EDUportal is allowed to process personal data for this purpose because it is necessary for pursuing the legitimate interests of the educational institutions; with the legitimate interest being EDUportal to be able to communicate with you for providing the best service it can to align you with the educational institutions of your choice.
Allowing you to provide reviews
EDUportal processes personal information when you have left behind a review about a specific educational institution or a specific program.
For those purposes, EDUportal processes the following personal data (whether or not by means of a rating): programme, educational institution, personal life and overall experience with respect to the educational institute and its location. EDUportas will then expose your overall rating of the institution, which will appear on our portals along with any extra comments you have made.
Please note that any written reviews may be checked by EDUportal before exposing, automatically or manually, because EDUportal wants to make sure only high-quality reviews are being exposed. We only remove reviews in the following situations:
EDUportal is allowed to process personal data for these purposes because this is necessary for pursuing its legitimate interest or that of the educational institutions. These legitimate interests being that student reviews have found to be extremely helpful when aligning potential students with the best fitted educational institution or programme which is the core of EDUportals’ services.
For statistical research
EDUportals processes personal information for the development and optimisation of its services. We use automatic tools to perform statistical research into general trends. We broadly examine how our users behave towards our services, as well as the preferences our users set. Statistical research helps us develop better services and offerings, allowing us to improve the design and content of our Website. We can also advise higher education institutions on how they can better serve you.
For this purpose, EDUportal processes the following personal data: name, digital contact details, demographic information, shortlisted programmes, disciplines and countries of interest, funding situation, preferred start period, previous education information, work experience, IP address, cookies and comparable services, browser data, device specifications, referring website, browsing behaviour and website interactions, social media likes. We may also combine such aggregated data with information we receive from our subsidiaries, educational institutions, or from public sources.
EDUportal is allowed to process personal data for this purpose because EDUportal has a legitimate interest in developing and optimising its services. You can object to this processing based on your particular situation.
For direct marketing purposes
EDUportal processes personal information for (direct) marketing purposes. This means we may use your personal information to send you newsletters, promotions, or other marketing communications. We use the results of our analysis to tailor our marketing communications to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of programmes or a specific country, we may customize our newsletter and Website with content that are relevant to you. We may use different channels for our marketing communications, such as email, social media, and your personal online account.
For this purpose, EDUportal processes the following personal data: name, digital contact details, demographic information, shortlisted programmes, disciplines and countries of interest, funding situation, preferred start period, previous education information, work experience, IP address, cookies and comparable services, browser, device specifications, referring website, browsing behaviour and website interactions, social media likes.
We may also combine such aggregated data with information we receive from our subsidiaries, educational institutions, or from public sources.
EDUportal is allowed to process personal data for this purpose because you gave consent or because EDUportals has a legitimate interest. The consent can be withdrawn at any moment, and you can object at any moment to the processing of your personal data for direct marketing purposes when such processing is based on EDUportal or the educational institutions’ legitimate interest. The withdrawal of consent or exercise of your right to object does not affect the lawfulness of the processing prior to the moment of withdrawal or exercise of the right to object.
You may object or revoke your consent for receiving marketing communications at any time, by following the instructions in the relevant marketing communication or by sending an email to info@EDUportal.my
To initiate and evaluate business relationships
Your personal data will be processed for the entering into agreements and the performance thereof to the point of commercial services and the managing of the business relations which emerge from them, including the performance of activities aimed at the expansion of our client database.
DISCLOSING OR SHARING DATA WITH THIRD PARTIES
We reserve the right to release personal information without your consent or without consulting you, when we deem it necessary to comply with our legal obligations, to enforce our terms and conditions, to protect the security of this Website, or to prevent fraud.
Other institutions or businesses
You can contact education institutes through our Website, by means of an electronic form. The details in your inquiry will then be shared with the institute you are trying to contact.
Third party websites
Our Website contains links to third-party websites. If you follow these links, you will exit our Website. This Policy does not apply to third-party websites. EDUportal cannot accept liability for the ways in which these third-party websites use of your personal data. You use these websites at your own risk. For more information on how these third parties treat your personal information, please check their respective privacy policies (if available).
EDUportal may your personal data to countries outside of your country of residence. This might occur in the course of sharing information with education institutions or our subsidiaries, with whom we have explicit agreements with how they can or cannot use the data. In most cases, these agreements will be in the form of a written and signed Data Processing Agreement. Some of these countries may not have an adequate level of personal data protection compared to the level of protection provided in your own country.
If you contact, apply to, or enrol at, an education institution through EDUportals which is located outside of Malaysia, your data will necessarily be transferred to that country.
Security and retention
EDUportals takes the safeguarding of your information very seriously. EDUportal will take appropriate technical and organizational measures to protect your personal data against loss or unlawful use. These measures include but are not limited to: facilities protected by appropriate security measures, encryption of devices, version tracking and access to our databases is limited to key personnel and IP addresses and use of it is logged. Personal identifiable information and account activity are also protected through the use of user names and passwords. In order to help maintain the security of your information, you should protect the confidentiality of your user name and password.
Your personal data will be retained for as long as required for the purposes described in this Policy, or insofar as is necessary to comply with our contractual or statuary obligations, and to solve any disputes. In most cases, your personal data will be retained for forty-eight (48) months after your last activity, or until you request deletion. EDUportal retains your data for that period to optimize their services to you throughout your educational period, which statistical research has shown to usually span a period of more than thirty-six (36) months.
You can request access to, or a copy of your personal data collected by us. You may also request the rectification and removal of personal data or the restriction of the processing of your personal data, if there is a reason for doing so. You also have the right to data portability. You also have the right to object to a processing on grounds relating to your situation or against the processing of your personal data for direct marketing purposes.
To exercise your right(s), please send your written request, to:
In order to ensure that the request you are submitting on your behalf is legitimate, in some cases it may be necessary for us to obtain further proof of identity either in person or via webcam. This is only necessary in those cases where we have doubts about the identity of the person submitting the request.
Modifications to this Policy
Questions or complaints
If you have any question or complaints about the processing of your personal data, please send an email to us at info@EDUportal.my. We will be happy to assist you.